Acacia’s Collaborative Process

We have honed our process from sales and budgeting, to order entry, production, shipping and installation to attain highly predictive, highly repeatable results every time.  However it is a collaborative process that involves the Design Firm, Acacia, the Client and the General Contractor and often as well conventional furniture vendors, sub-contractors.  Acacia believes that it’s all about aligning expectations all around the table through good communications.  The diagram below gives our designers and team members a glimpse into our system:


Idea Generation (Designer)

It is the designer’s big idea that we seek.  This is the essence of our work, to see what the designer sees and provide ideas and solutions to deliver that big idea.  This can be simple or highly complicated by design and choice.  It’s our duty to bring this idea to life.  If the idea is fully complete or if the idea is a concept only we welcome any collaboration with the design team to perfect the idea and bring it to fruition.

Conceptual Pricing (Acacia)

With the idea gelled into a buildable concept, we help understand the elements and work that will drive the costs on this idea.  Here is where we offer our best cost to fabricate as a benchmark, then with designer approval and participation create a series of ideas that keep as close to the big idea as possible but can serve to bring the fabrication cost into focus and provide options to the designer and client.  Cost may not be the only factor considered.  Other drivers may be number of elements, cost of expediting materials, delivery sequencing, or speed to deliver.

Approval (Designer/Client)

To protect all parties and make clear the final understanding Acacia seeks approval to proceed from all parties including the designer and client.

Engineering Discussion (Acacia/Designer)

Once approve to proceed, the Acacia team executes our internal engineering discussion.  This is a detailed discussion of means and methods of fabrication and installation.  Topics can include construction joints, size of elements for cartage or elevator travel, coordination of outside components and selections vendors might offer, coordination of all finishes of exposed materials.

Shop Drawings (Acacia)

With approvals and key details resolved, our team moves into field condition measurements and verification as well as computer generated shop drawings.  This phase of operations literally fits the design into the space with intent to reveal any conflicts or conditions that might affect the design.  This could be floor or partition level, dimensions, ceiling height and variables, floor penetrations or obstructions to necessary penetrations.  The documents themselves are highly detailed including joinery, finish locations, veneer grain direction, and at this point will supersede the designers drawings which is why full review and approval by the designer is required before proceeding beyond this point.

Sample Submittals (Acacia)

While shop drawings are being prepared our shop will prepare a set of finish and material submittals for designer review and approval.  We will ask for a control sample or if not available we will prepare a range of finishes based on the designer’s concept.  This work includes all finished materials in the design such as each different wood veneer and finish, metal component finishes, stone submittals for any granite or marble or synthetic stone.  Designers are encouraged to visit stone yards to view anticipated slab selections and mark for the project.

Approval of Shops and Submittals (Designer/Client)

These approvals release Acacia for final fabrication so care should be taken to review each drawing and detail and compare submittals to specifications requested and control samples.  Occasionally if issues arise at this level in the project, it may be requested that Acacia re-submit, or revise and resubmit or proceed as noted. 

Fabrication and Component Sourcing (Acacia)

With approvals Acacia begins the process of acquiring all materials and components.  Fabrications begins as appropriate materials arrive at the shop and once underway Acacia encourages the designer to visit the shop to understand our processes.

Coordination with Project General Contractor (Acacia/Designer)

Depending on the scope of the design and contract with Acacia, our personnel may attend job site meetings to stay current with conditions, change orders or timing issues that might affect our work.  We keep a vigilant eye on any discussion or element that might alter a successful outcome for our designers and clients and are present at these meetings to offer timely solutions to expedite or if necessary, hold off to better facilitate the final installation.  Working with the General Contractor and Property Management we will discuss delivery timing, loading dock usage and elevator sharing.

Installation (Acacia)

At our shop the final elements are pre-assembled to discover any hidden issues that may arise by this exercise.  We strongly believe that the first time we fit and install should not be on-site in the final location.  Next we disassemble the components, carefully protect with padding and shrink wrap along with fasteners and other components and ship on our own trucks to the site.  Our skilled crews repeat the set-up and installation sequence and follow by cleaning and applying any field protection that may be needed.  We haul any trash or packing generated.  Certain elements such as coordinated internal power/data/av cables or electronic equipment may be installed after the initial installations and our staff will be on site to coordinate and assist if needed.

Inspection and Approval (Designer/Client)

The final task in which we participate is a detailed review of the finishes design in the field with the designer.  Together we look at all components, inspect the fit and finish, open the doors and drawers and make note of any needed adjustments or anomalies.  Upon completion of any outstanding items and details we ask for a signature of final approval.  All custom fabrications by Acacia carry a one year warranty and we encourage designers and clients to review the installation at month 10 or 11 for any latent defects or issues that may need our attention.